Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchase at Pets at Home Orpington?

Accepted Answer

Yes, Pets at Home Orpington offers a Click & Collect service where you can order online and collect your items in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Orpington?

Accepted Answer

Yes, well-behaved dogs are welcome inside Pets at Home Orpington, but they must be kept on a lead and under control at all times.

Question 9

What are the opening hours for Pets at Home Orpington?

Accepted Answer

Pets at Home Orpington is open Monday to Friday from 09:00 to 20:00, Saturdays from 09:00 to 19:00, and Sundays from 11:00 to 17:00.

Question 10

Does Pets at Home Orpington provide parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Orpington location, offer parking facilities for customers.

Question 11

Is Pets at Home Orpington accessible for customers with disabilities?

Accepted Answer

Yes, Pets at Home Orpington aims to be fully accessible with features such as wheelchair access and accessible parking spaces where available.

Question 12

What services can I find at Pets at Home Orpington?

Accepted Answer

Services at Pets at Home Orpington include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 13

What pet products are available at Pets at Home Orpington?

Accepted Answer

Pets at Home Orpington offers a wide range of products including pet food, treats, grooming products, pet beds, toys, collars, harnesses, training equipment, healthcare products, and accessories for various pets.

Question 14

Which nearby places can I visit before or after shopping at Pets at Home Orpington?

Accepted Answer

Nearby you can visit Five Guys Orpington for burgers, Hotel Chocolat for chocolates, and WHSmith for books and office supplies, making it convenient to combine your shopping trip.

Question 15

Are there any nearby services to Pets at Home Orpington that could assist with pet care needs?

Accepted Answer

Yes, Companion Care, a nearby veterinarian and pet services provider, can assist with veterinary and diagnostic services if needed.

Question 16

Is there public transportation or other shops near Pets at Home Orpington to make my visit easier?

Accepted Answer

Pets at Home Orpington is located in Nugent Retail Park, close to shops like Metrobank, Vision Express, and Cardfactory. This retail park setting may offer convenient transportation links and parking options for visitors.

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