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Pets at Home Orpington

4.3
(793 reviews)

Business Details

19, Nugent Retail Park, Orpington, Greater London
BR5 3RP, United Kingdom
+44 3456 002108
https://www.petsathome.com/find-us/locations/pet-care-centre/orpington

About

Pet StorePets at Home Ltd
Pets at Home Orpington is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Orpington at your convenience. We’re proud to serve pet owners throughout Orpington with friendly service and trusted brands.

Location

Pets at Home Orpington
19, Nugent Retail Park, Orpington, Greater London
BR5 3RP, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
5/25/20269:00 AM - 8:00 PM

Reviews

4.3
793 reviews
5 stars
465
4 stars
189
3 stars
81
2 stars
18
1 star
40
  • KH
    Kieran Hodnett
    May 21, 2026
    5.0
    Lovely staff, really spacious
  • GB
    Gina Bucur
    May 19, 2026
    5.0
    The sweetest and most professional doctor. Thank you very much Leo & Stella
  • MB
    Marie Busto
    Apr 24, 2026
    5.0
    Hey we went in their today just to get dog food, my little girl and the rabbit in the adoption centre fell in love with eachother, the staff took their time out today to go over everything with me his history, what he needs his comfort and put so much time to helping me they was sad to see him go as he was a very loved rabbit in their. I wanted to thank staff, he’s a very happy boy come home bunny hopping and laid on the sofa watching tv with us xx
  • AL
    Aiga Lidaka
    Apr 14, 2026
    2.0
    I find it always difficult to get on hold with live waxworms. Every time I call prior to see if they have stock and always get told different information. For instance, I called yesterday and was told that stock will be delivered today ( no time given) called today and was told they were actually delivered yesterday and they are already out of stock. It wasn't even 24 hours and the stock was gone. For months they are always out of stock of waxworms , and if they do have them in stock around midday they only have like 1 pot left and half of pot looks like it's been sitting in shelve for weeks. And every time I call I get told different story , like last month I called and they said they have stock, within 15 minutes I was in store and they were like 'oh sorry my colleague misunderstood we don't have stock.' Please sort out you live stock and please be just honest.
  • BW
    Ben Williams
    Mar 14, 2026
    1.0
    Dee is incredibly rude and needs to sort her attitude out, I've been to this store now and been spoken to like 💩 on both occasions. I'll never use this store again

Frequently Asked Questions About Pets at Home Orpington

Can I order online and collect in-store?

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online. To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Are pets allowed in Pets at Home stores?

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you. Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Brand Certified Facts from Pets at Home Orpington

This information is certified by Pets at Home Orpington and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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